7 ALARMING Things You MUST Know Before Hiring Your Next Gutter Cleaning Business (#3 Will Be A Shock)
4 Minute Read | 30/01/2023
I'll be quick here and try not take up too much of your time. We'll get right into the facts... gutter cleaning is often overlooked.
You're likely on this page due to the fact that you're experiencing overflowing, leaking, or you may even have a garden bed growing up there. Whatever your reason, gutter cleaning is absolutely crucial to ensuring the correct drainage of storm water away from your property to prevent damage.
I speak from experience. My name is Nick, I'm the Director of Mr. Metal - We are a family operated business that specialises in roof maintenance. I've personally serviced over 2,000 clients myself, so you could say I know a thing or two about a quality job and the industry secrets your typical rouge operator won't tell you. Read on...
Over my many years in business, I've heard hundreds... l repeat... hundreds of shock horror stories from clients about rouge operators. Believe it or not, the gutter cleaning industry is completely unregulated and unlicensed. Meaning it is crucial to do your due diligence to find a trusted operator. Your roof is the most important asset when it comes to your house, so why would you put an unlicensed contractor up there?
Often when speaking with new clients, I hear stories of these operators low ball quoting.. and then doubling.. tripling... quadrupling... the original quoted price on the day of the service, and believe it or not - that's even if they show face. Too often we hear of the "no show", which is when your "lowest quote" contractor goes MIA. Sadly, these are the stories we hear of that have gotten off lightly... too often we hear of serious damage resulting from unqualified tradesmen. You may also be unaware that other companies may also outsource their work. If you book with Mr. Metal, Mr. Metal will be doing your job - not someone you don't know.
As licensed roof plumbers, we are often providing advice and undertaking repair work to clients who went with the "cheapest quote" option, which resulted in subsequent damage. You see... given the lack of regulation... the industry is full of unqualified operators that have no business on your roof. Yet, we continue to hear the stories due to the lack of due diligence into your contractor.
To help you make an informed decision, here are the top 7 things you must know before hiring a gutter cleaning company.
License & Insurance: Ensure that the company is licensed and insured. This protects you from liability in case of accidents or damage during the cleaning process. In Victoria, the homeowner is liable for any damage or injuries incurred on the property as they are deemed the "project manager" by Victorian legislation (I bet you hadn't heard of this before..!). In Melbourne, there are only a select few licensed companies, Mr. Metal included. DO. YOUR. RESEARCH.
Equipment & Safety: Check to see what kind of equipment the company uses. More specifically, the safety harness equipment and processes to ensure there are no accidents at your property. Given homeowners are liable for damage or injuries incurred, it is crucial to ensure the company follows the correct safety procedures - Remember, one slip is all it takes. Mr. Metal does not cut any corners - we are the only company that sends two staff to job sites, one specifically to monitor the safety of the job.
Contractors: It's always worth checking with the business you've hired to see if they plan on subcontracting the work to another company. Most companies will tell you they do not subcontract. However, we receive countless requests every week to perform sub-contracting work due to other's lack of knowledge, experience or required safety equipment for the job. Subcontracting is a grey area, and should raises eyebrows when considering the insurance. Custom insurance policies are often required in order to cover events under subcontracting, do your due diligence to ensure you, the homeowner, are protected. Mr. Metal does not subcontract out work, we hire and train our own staff insuring homeowners are covered for their peace of mind.
Pricing: It's great to get quotes from different companies to make sure you're getting a fair market price. Be wary of companies that offer low prices, they are cutting corners, are using subpar equipment, and are generally not offering you a fixed price. We often hear that Mr. Metal's quote is lower when compared to other companies "miraculously" revise their quote on the day of your service.
Guarantees: Make sure the company offers some kind of guarantee. If they don't offer a guarantee, they do not back the quality of their own work or are likely an unprofessional service with a lack of processes. Mr. Metal guarantees a top quality job. Otherwise, we will come back to your property. A guarantee gives you you the peace of mind knowing that the job will be done correctly.
Experience: Look for a company with a solid track record of success in the industry. An experienced company will have the necessary equipment, skills, and knowledge to safely clean your gutters. We have enough industry experience to provide you with a no hassle quote over the phone within minutes in a prompt and professional manner. Mr. Metal has invested into the best vacuum technology to clean your gutters, meaning absolutely everything is removed.
Reputation: Look for a company that values customer service and has a strong industry reputation. The company should be prompt, courteous, and willing to answer any questions you may have. Do your due diligence and check their previous customer reviews on Google. Checking reviews can give you a good indication on how they handle any customer conflicts. Check if the company is trusted and used by any other reputable companies. Mr. Metal works with Melbourne's biggest property management firms, proving we have a strong track record and reputation.
If you're still with me, thank you for taking the time. I hope this has delivered some genuine value to your decision making. You see... I hear too many horror stories and want to see a change in the industry.
Right now, I've simply got too much demand to get get to every potential client and thought this would be the best way to get you informed.
If you're interested in Mr. Metal for your job, thank you.
In full disclosure... I usually have a wait list for my service... It's generally between one to two weeks... given this...
If you book with me, I guarantee:
I will offer you a fixed price and not charge more on the day of your service.
I will unblock all gutters and downpipes on your property. If not, we'll be back within the week to test and amend the situation. and,
If you're not happy with our service, we'll offer you a completely free service next time.
You see... I'm that confident we will deliver a great service, I can guarantee it.
If you're interested, request a quote via the button bellow and I will contact you personally. Otherwise, contact us on 1800 638 251. If you've already requested a quote, I'll be in contact with you shortly.
PS: I'm hiring and looking to hire some locals to join the team. Feel free to mention it to me if you have anyone of interest.